You can pay for your order using all major credit and debit cards, PayTM or Bank Transfer. Unfortunately, we do not provide cash-on-delivery service.

If your payment transaction fails, please contact our Customer Service immediately. Call us on +91- 8850701966 or email us at writetomooch@gmail.com

No, the rates are inclusive of shipping charges within India. We currently don’t accept international orders. Please get in touch with us at writetomooch@gmail.com if you would like to buy a product and live outside India.

All orders once placed are processed and shipped through reputed courier companies within 24 hours. If you live in a major city, delivery can take anywhere between 4-5 working days but could take between 8-10 working days depending on your location. Mooch is not responsible for service transit time. The time taken for you to receive your product is subject to factors beyond our control ("Force Majeure Event") including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

You will get an order confirmation email shortly after you place the order. If you do not get the order confirmation email, please get in touch with us at wrtietomooch@gmail.com

You will get a confirmation email when your order is shipped with the order tracking details. In case, you do not get an email with tracking details please get in touch with us at wrtietomooch@gmail.com

Orders once placed cannot be cancelled as we start processing the order as soon as it is received. Exceptions can be made at the sole discretion of Mooch. Please contact us at the earliest if you want to cancel, or change your order. Any changes can only be made before the order is shipped.

You can get in touch with our Customer Service by sending us an email to wrtietomooch@gmail.com

You can also call us on +91 8850701966 between 10 a.m. and 7 p.m (Monday – Saturday)

Our products are eligible for free replacement, within 7 days of delivery, in the unlikely event of damage, defective or a different item delivered to you. We are unable to cancel and/or refund orders that are already shipped. If we receive a cancellation request before we ship, we would start the refund process within 1 business day and refund will be completed within 3-7 days.

Yes, we do. Drop us an email at writetomooch@gmail.com

Our normal support hours are Monday through Saturday, 11am to 5pm IST. For Website and Bulk Order Inquiries:
Email: writetomooch@gmail.com
Or write us at: Shop No.3, BMC Offices,Behind Darshan Classic Building, J B Nagar, Andheri East, Mumbai, Maharashtra 400099