FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
order place
Below are some of are common questions about orders
How can I pay for my order?
You can pay using all major credit and debit cards, Paytm, or through a bank transfer.
Please note: Cash on Delivery (COD) is not available for certain orders.
What should I do if my payment fails?
If your payment fails, please contact our Customer Service team immediately.
Call us at +91 9930739911 or email us at support@mooch.design
Do I have to pay for shipping?
We aim to offer inclusive shipping, though some exceptions may apply.
Currently, we only ship within India. If you're located outside India and would like to place an order, please write to us at support@mooch.design
When will I receive my order?
Once placed, your order will be processed and shipped within 24 hours via trusted courier partners.
Delivery usually takes 4–5 working days in major cities and up to 8–10 working days in other areas.
Please note: Mooch is not responsible for delays caused by unforeseen circumstances such as extreme weather, transport strikes, or other force majeure events.
How will I know if my order has been placed?
You will receive a confirmation email shortly after placing your order.
If you don’t receive it, please reach out to us at support@mooch.design
How can I track my order?
Once your order is shipped, you will receive an email with tracking details.
If you do not receive this email, feel free to contact us at *support@mooch.design*
CANCELLATION / MODIFICATION / RETURN
Below are some of are common questions about orders Cancellation / Mmodification / Return
Can I cancel an order?
Orders cannot be canceled once placed, as we begin processing them immediately.
However, exceptions may be made at Mooch’s sole discretion. If you wish to cancel or modify your order, please contact us as soon as possible. Changes can only be made before the order is shipped.
Note: Cancellations do not apply to custom orders.
How can I contact the Mooch Customer Service Team?
You can reach us by emailing support@mooch.design
You may also call us at +91 99307 39911 between 11 AM to 6 PM (Monday – Friday)
Please note: Our products are not eligible for replacement.
Does Mooch accept corporate or bulk orders?
Yes, we do! For bulk or corporate inquiries, please email us at hello@mooch.design
Support
Our support team is available from 11 AM to 6 PM (Monday – Friday)
Email: support@mooch.design
Office Address:
Shop No. 3, BMC Offices,
Behind Darshan Classic Building,
J. B. Nagar, Andheri East,
Mumbai, Maharashtra – 400099