Privacy policy
Last Updated: 8 September 2026
This Privacy Policy describes how Mooch Design Studio LLP (“Mooch”, “we”, “us”, or “our”) collects, uses, stores, processes, shares and protects personal information when you visit, access or make a purchase through https://mooch.design, communicate with us, interact with our social-media accounts, submit an enquiry, place a customised or bulk order, or otherwise use our products and services.
Mooch Design Studio LLP operates an online store and related services from India.
Registered/Business Address:
Mooch Design Studio LLP
Shop No. 3, BMC Offices,
Behind Darshan Classic Building,
J. B. Nagar, Andheri East,
Mumbai, Maharashtra – 400099, India
Email: hello@mooch.design
Customer Support: support@mooch.design
Phone: +91 99307 39911
For the purposes of applicable data protection law, Mooch may act as the person or entity determining the purpose and manner in which personal data is processed.
This Privacy Policy is intended to operate in accordance with applicable Indian laws, including the Information Technology Act, 2000 and applicable rules thereunder, and, as and when the relevant provisions become applicable, the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Digital Personal Data Protection Rules, 2025, together with other applicable laws, rules, regulations and Government directions.
Where applicable law requires your consent for a particular processing activity, we will request such consent separately. Your mere visit to the Website will not be treated as consent for activities for which specific consent is legally required.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with Mooch, we may collect different categories of personal information.
Contact and identity information
We may collect information such as your name, email address, telephone/mobile number, billing address, shipping address, city, state, PIN code, country and other information necessary to identify or communicate with you.
Account information
If you create an account on our Website, we may process information associated with your account, login, preferences, saved addresses, order history and account activity.
Passwords and authentication information may be processed by the technology platform or service provider operating the relevant account functionality.
Order and transaction information
When you purchase a product or service, we may collect information relating to your order, including products purchased, quantities, order value, discounts, billing details, shipping details, payment status, transaction reference, delivery status, returns, replacements, refunds and customer-service history.
Payment information
Payments may be processed through third-party payment gateways or payment processors, including Razorpay where available at checkout, and other payment providers integrated with our e-commerce platform.
Mooch generally does not directly receive or store your complete debit-card or credit-card number, CVV or similar payment credentials. Such information is processed by the relevant payment provider in accordance with its own privacy and security practices.
We may receive limited transaction information such as the payment method used, payment status, transaction reference, amount, date and related information required for reconciliation, fraud prevention, refunds and accounting.
Customisation information
Because Mooch offers customised products, you may voluntarily provide names, messages, photographs, artwork, text, dates, designs, logos or other content for personalisation.
Please provide only information necessary for your order.
Where you provide personal information, photographs or other content relating to another individual, you represent that you are authorised to provide that content to us for the requested customisation.
Please do not send us Aadhaar numbers, government identity documents, passwords, medical information, biometric information, financial credentials or other highly sensitive information unless we specifically request it for a lawful and necessary purpose.
Communications and customer-support information
We may collect information contained in emails, contact forms, telephone conversations, WhatsApp or other messages, customer-support requests, complaints, feedback, survey responses and correspondence with Mooch.
Reviews, comments and user-generated content
Where our Website allows reviews, comments, photographs, testimonials or other submissions, we may process the information you voluntarily provide.
Information that you intentionally publish in a public section of the Website or on public social-media platforms may be visible to others.
Technical and device information
When you use our Website, certain information may be collected automatically, including your IP address, browser type, device type, operating system, approximate location derived from IP address, referring URL, pages viewed, date and time of access, session activity and similar technical information.
Cookies and analytics information
We may use cookies, pixels, tags, local storage and similar technologies to operate the Website, maintain sessions, remember preferences, understand Website usage, improve performance, measure marketing campaigns and prevent fraud.
The precise technologies used may change as our Website and service providers change.
Marketing information
If you subscribe to our newsletter or agree to receive promotional communications, we may maintain information about your marketing preferences and your interactions with our communications.
2. HOW WE COLLECT INFORMATION
We may collect personal information directly from you when you place an order, register an account, contact us, subscribe to our newsletter, submit a form, request customisation, participate in a promotion or survey, communicate with customer support or otherwise provide information to us.
We may collect certain information automatically through our Website, cookies, analytics tools, server logs and similar technologies.
We may also receive information from service providers and business partners involved in providing our services, including our e-commerce platform, payment processors, logistics companies, marketing platforms and fraud-prevention providers.
If you interact with Mooch through a third-party social-media platform, we may receive information made available to us by that platform in accordance with your settings and the platform's policies.
3. PURPOSES FOR WHICH WE USE PERSONAL INFORMATION
We process personal information only for lawful purposes and only to the extent reasonably necessary for those purposes.
We may use personal information to process and fulfil purchases; deliver products; provide customised products; communicate regarding orders; provide customer service; process returns, replacements or refunds; maintain customer accounts; issue invoices; maintain accounting and tax records; prevent fraud; protect our Website and systems; investigate suspicious transactions; improve products and customer experience; understand Website performance; respond to enquiries and complaints; comply with legal obligations; establish or defend legal claims; and operate and improve our business.
Where permitted by applicable law and where the required consent has been obtained, we may also use your information to send newsletters, product updates, offers, promotions, abandoned-cart reminders or other marketing communications.
We will not use personal information for a new purpose that is materially incompatible with the purpose for which it was collected unless permitted by applicable law or appropriate consent is obtained.
4. CONSENT AND WITHDRAWAL OF CONSENT
Where processing is based on your consent, we aim to obtain consent that is specific, informed and capable of being withdrawn.
You may withdraw your consent by using the unsubscribe mechanism provided in a communication, changing an available preference setting, or contacting us at hello@mooch.design.
Withdrawal of consent will not affect processing already lawfully undertaken before the withdrawal.
Where information is necessary to provide a product or service requested by you, withdrawing consent or refusing to provide necessary information may prevent us from providing that product or service.
5. MARKETING COMMUNICATIONS
You may opt out of promotional emails at any time by using the unsubscribe link in the email or by contacting us at hello@mooch.design.
Where promotional SMS, telephone, WhatsApp or similar communications are used, we will process them in accordance with applicable consent and telecommunications requirements.
Opting out of promotional communication does not prevent us from sending necessary transactional messages, including order confirmations, payment confirmations, dispatch information, delivery updates, security notices, customer-service responses or legally required communications.
6. COOKIES AND SIMILAR TECHNOLOGIES
Our Website may use essential, preference, analytics and marketing technologies.
Essential technologies may be required for functions such as shopping carts, checkout, security, account access and Website operation.
Analytics technologies may help us understand Website traffic, popular pages, navigation behaviour and Website performance.
Advertising or marketing technologies, where enabled, may help measure campaigns or show more relevant advertising.
Where required by applicable law, non-essential cookies or similar technologies will be used based on the appropriate consent or preference.
You may be able to control cookies through your browser settings and, where provided, our Website's cookie-preference controls. Disabling certain cookies may affect Website functionality.
7. SHARING OF PERSONAL INFORMATION
We do not sell or rent your personal information for monetary consideration.
We may disclose personal information to service providers where reasonably necessary to operate our business.
Such service providers may include our Website and e-commerce hosting platform, payment gateways, banks and payment processors, courier and logistics companies, warehousing partners, cloud-hosting providers, email/SMS/communication providers, customer-support systems, analytics providers, fraud-prevention and security providers, advertising or marketing providers where enabled, accountants, auditors, lawyers and other professional advisers.
For example, our online store currently uses Shopify as its e-commerce platform, and certain Website forms may use services such as hCaptcha for security and spam prevention.
Where appropriate, we expect service providers handling personal information on our behalf to use it only for authorised purposes and to maintain appropriate confidentiality and security measures.
8. LEGAL AND REGULATORY DISCLOSURES
We may disclose information where reasonably necessary to comply with applicable law, regulation, legal process, court order, Government request or regulatory requirement.
We may also disclose information where necessary to investigate fraud, cybersecurity incidents, misuse of our services, infringement of rights or threats to the safety or security of Mooch, our customers, our employees or others.
We will disclose only information reasonably necessary for the relevant purpose, subject to applicable law.
9. BUSINESS TRANSFERS
If Mooch undergoes a merger, acquisition, restructuring, financing, sale of assets, transfer of business or similar corporate transaction, personal information may be disclosed to advisers, counterparties or successor entities as reasonably necessary for the transaction and subject to applicable law and confidentiality requirements.
10. INTERNATIONAL PROCESSING AND TRANSFERS
Some of our technology and service providers may operate infrastructure or personnel outside India.
Accordingly, personal information may in certain circumstances be stored, accessed or processed outside India.
Where such processing occurs, we will take reasonable steps to ensure that transfers and processing comply with applicable Indian law, contractual requirements and any restrictions or conditions imposed by the Government of India from time to time.
11. DATA RETENTION
We do not intend to retain personal information indefinitely.
We retain personal information for as long as reasonably necessary to fulfil the purpose for which it was collected and thereafter only where required or permitted for purposes including taxation, accounting, record keeping, fraud prevention, cybersecurity, dispute resolution, warranty or customer-service obligations and compliance with applicable law.
Order, invoice and transaction information may therefore be retained for statutory accounting, tax and legal record-keeping periods even after an account is closed or an erasure request is made.
Marketing information may generally be retained until you unsubscribe or withdraw the relevant consent, subject to limited records we may maintain to honour your opt-out.
Customisation files and content may be retained for the period reasonably necessary to fulfil the order, resolve complaints or reproduce an order where requested, unless longer retention is legally required or separately agreed with you.
When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
12. SECURITY OF PERSONAL INFORMATION
We take reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.
Depending on the nature of the system and information, measures may include access controls, secure transmission, authentication controls, backups, monitoring, contractual protections for processors and other proportionate security practices.
However, no internet transmission, computer system or electronic storage method can be guaranteed to be completely secure. You should therefore take appropriate precautions when providing personal information online and keep account credentials confidential.
13. PERSONAL DATA BREACHES
If we become aware of a personal-data breach, cybersecurity incident or unauthorised disclosure affecting personal information, we will take reasonable steps to investigate, contain and remediate the incident.
Where required by applicable law, we will notify affected individuals, the Data Protection Board of India, CERT-In and/or other competent authorities within the applicable manner and time period.
14. YOUR PRIVACY RIGHTS
Depending on the law applicable at the relevant time and the nature of our relationship with you, you may have rights in relation to your personal information.
These may include the ability to request information about personal data being processed by us, request access to relevant information about processing, correct inaccurate or incomplete information, update information, request erasure where legally permitted, withdraw consent where processing is based on consent, raise a grievance regarding processing and, where applicable under the DPDP framework, nominate another individual to exercise prescribed rights in the event of death or incapacity.
Some requests may be subject to verification of your identity.
We may refuse or limit a request where permitted or required by law, including where information must be retained for statutory, accounting, tax, fraud-prevention, dispute-resolution or legal purposes.
Requests may be sent to:
We will respond within the period required under applicable law.
15. CHILDREN'S PRIVACY
Our Website and online purchasing services are intended primarily for adults capable of entering into a valid transaction.
We do not knowingly seek to collect unnecessary personal information directly from children.
Where applicable law requires parental or guardian consent before processing the personal data of a child, we will take reasonable measures to obtain and verify such consent before undertaking the relevant processing.
We do not intend to use children's personal information for behavioural monitoring or targeted advertising where prohibited by applicable law.
If you believe a child has provided personal information to us without the required authorisation, please contact us at hello@mooch.design so that we can review the matter.
16. INFORMATION RELATING TO OTHER PEOPLE
If you provide personal information about another individual, for example for delivery of a gift, a customised item, an uploaded photograph or personalised message, you should ensure that you have the authority to provide that information to Mooch for the intended purpose.
You must not provide another person's confidential, financial, government-identification, medical, biometric or similarly sensitive information unless lawful and specifically necessary.
17. THIRD-PARTY WEBSITES AND SERVICES
Our Website may contain links to websites, applications, payment providers, social-media platforms or services operated by third parties.
Those third parties have their own privacy practices and policies.
Mooch does not control and is not responsible for the privacy practices, content or security of independent third-party websites and services.
We encourage you to review their privacy policies before providing personal information to them.
18. SHOPIFY AND OTHER TECHNOLOGY PROVIDERS
Our online store is hosted using the Shopify e-commerce platform.
Shopify and other technology providers may process certain information in connection with hosting, security, Website operation, checkout, analytics and other services.
Such processing may also be subject to the privacy policies and data-processing terms of those providers.
19. PAYMENT PROCESSORS
When you make a payment, your payment information may be transmitted directly to the payment gateway, acquiring bank, issuing bank, card network, UPI service or other payment provider involved in the transaction.
Payment processors are responsible for processing payment credentials in accordance with their applicable legal, security and regulatory obligations.
Mooch may retain transaction references and limited payment-related records necessary to confirm payments, process refunds, prevent fraud and maintain financial records.
20. FRAUD PREVENTION AND SECURITY
We may use information relating to transactions, accounts, IP addresses, devices, payment status and ordering behaviour to detect, investigate and prevent suspicious, unauthorised or fraudulent activities.
Where necessary, an order may be reviewed, delayed or cancelled if we reasonably suspect fraud, unauthorised payment or abuse of our Website or services.
21. GRIEVANCE REDRESSAL AND PRIVACY CONTACT
If you have a question, complaint or request concerning the processing of your personal information, you may contact our Privacy/Grievance Officer.
Grievance Officer / Privacy Contact
Mooch Design Studio LLP
Shop No. 3, BMC Offices,
Behind Darshan Classic Building,
J. B. Nagar, Andheri East,
Mumbai, Maharashtra – 400099, India
Email: hello@mooch.design
Phone: +91 99307 39911
We will review privacy grievances and aim to resolve them promptly and within the period prescribed by applicable law.
Where a statutory right to approach the Data Protection Board of India or another competent authority is available, nothing in this Policy restricts that right.
22. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, service providers or applicable laws.
When we materially update this Policy, we will publish the revised version on our Website and change the “Last Updated” date.
Where required by applicable law, we may provide additional notice or obtain fresh consent before applying a material change to existing personal information.
You should periodically review this Privacy Policy for updates.
23. GOVERNING LAW AND JURISDICTION
This Privacy Policy is governed by the laws of India.
Subject to any statutory rights available before the Data Protection Board of India, consumer authorities, courts or other competent authorities, disputes arising in relation to this Privacy Policy shall be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra, India.
24. CONTACT US
For questions regarding this Privacy Policy, your personal information or the way Mooch processes information, please contact:
Mooch Design Studio LLP
Shop No. 3, BMC Offices,
Behind Darshan Classic Building,
J. B. Nagar, Andheri East,
Mumbai, Maharashtra – 400099, India
Privacy: hello@mooch.design
Customer Support: support@mooch.design
Phone: +91 99307 39911
Website: mooch.design